Privacy policy.

Porch Theory - Privacy Policy

Effective Date:9/22/2025
Last Updated: 9/27/2025

Introduction

Porch Theory LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Personal Information You Provide

  • Contact Information: Name, email address, phone number, mailing address

  • Service Details: Property address, service preferences, special instructions

  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

  • Communication Records: Messages, emails, and call records related to our services

Information Collected Automatically

  • Website Usage: IP address, browser type, pages visited, time spent on site

  • Device Information: Device type, operating system, unique device identifiers

  • Location Data: General location information to verify service area eligibility

How We Use Your Information

We use your personal information to:

  • Provide Services: Schedule, coordinate, and complete porch decoration services

  • Process Payments: Handle billing, invoicing, and payment processing

  • Communicate: Send service confirmations, updates, and seasonal promotional offers

  • Improve Services: Analyze usage patterns to enhance our offerings

  • Legal Compliance: Meet legal obligations and protect our business interests

  • Marketing: Send promotional materials about seasonal services (with your consent)

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

  • Payment processors (Square, PayPal, etc.)

  • Scheduling and booking platform providers

  • Email marketing services (with your consent)

  • Website hosting and analytics providers

Legal Requirements

  • When required by law, court order, or government request

  • To protect our rights, property, or safety

  • To prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption: Sensitive data is encrypted during transmission

  • Access Controls: Limited access to personal information on need-to-know basis

  • Secure Storage: Information stored on secure servers with regular backups

  • Payment Security: We do not store complete credit card information

Your Privacy Rights

Access and Correction

You have the right to:

  • Access your personal information we maintain

  • Request corrections to inaccurate information

  • Update your contact preferences

Marketing Communications

You may:

  • Opt out of promotional emails by clicking unsubscribe links

  • Request removal from our mailing list at any time

  • Continue to receive service-related communications as necessary

Data Retention

We retain your personal information for:

  • Active customers: Duration of business relationship plus 3 years

  • Marketing contacts: Until you opt out or we determine information is no longer needed

  • Legal requirements: As required by applicable laws

Cookies and Website Technologies

Our website may use:

  • Essential Cookies: Required for basic website functionality

  • Analytics Cookies: To understand how visitors use our site

  • Marketing Cookies: To personalize content and advertisements

You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Porch Theory LLC
Email: hello@porchtheory.co
Subject Line: Privacy Policy Inquiry

Consent

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy is designed to comply with applicable privacy laws. For specific legal advice, please consult with a qualified attorney.